– Clarifications and Rules –

 

FAQ

 

Problem downloading the package/ photos?

Please write an email to us on: solutions@e-motionphotos.com

We will send you the link to a drop-box to direct download after your  payments are received .

Please give us 48 hours to reply to your email with a suitable solution.

 

How do we Pre-Order Online?

After the  parents have registered  themselves and their children they then have two options to buy prepackage; premium or regular with an extra discount of 10%.

 

How do we Pre-Order Manually?

If you cannot contact us via online please let the Childcare centre know and we will provide a form to fill and you can direct deposit or pay in cash and we register you manually.

 

How do we order manually?

We will provide a form to fill and you can direct deposit or pay in cash and we will register you manually. We recommend you see the photos and packages first before you decide to buy.

 

Share photos and clips?

After downloading your photos you can use, share and add into social media as you please.

 

What happens when  Parents are Separated / Divorced?

Each parent must register to obtain the link and pay the package. We cannot share the package, because privacy policies.

If the parents are divorced each parent can buy the package or they can arrange to share it.

 

I do not have computer?

You can access to our website through a variety of devices as per: mobile, tablets, library computers etc.

 

I want extra photos?

We can take candid photos 0f friends and family.

 Family photos can be arranged prior to photo day.

 

Lost the password or the school code?

Please write an email to us on: info@e-motionphotos.com

We will respond asap.

 

What are the Refund Policies?

We give complete refund for pre-ordered photos only if you do not download the package.

After downloading the package we cannot give total refund of the packages.

We refund photos that are compromised in quality such as: blurred, evidence of issues with colour, pixellated, etc;

Purchase: We cannot refund photos because you do not like the child portrait after you have  selected and downloaded the photos.

– Just magic–

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    E-motion Photos

    Creative & Imaginative

    Thank you for visiting our website we are a new company with a big vision and a love for creativity and we want to create magical digital photos for you.

We will send you the link to a drop-box to direct download after your  payments are .